The problems aren't with the policies per se (it's their property and they can make rules on how it's run). The problems are with failures to make their policies clear*, enforcement without good-faith efforts to consider the alleged violators' side of the story, and rather unprofessional responses from employees.
*It has been suggested that is related to the fact that if they explicitly modify the Terms of Service, they are required (unded California law, since that's where their corp is set up) to give paid members a refund if they choose to reject the new TOS and leave.
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momijizukamori
no subject
Date: 2007-08-09 04:30 pm (UTC)*It has been suggested that is related to the fact that if they explicitly modify the Terms of Service, they are required (unded California law, since that's where their corp is set up) to give paid members a refund if they choose to reject the new TOS and leave.