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autographedcatSo I've just come in the door, getting set up and assessing the Issues of the Day, as I do every morning, when I have what seems to be a typical conversation on ICQ with someone in the Support office:
Support Tech:
Heya Rob........Steve is waiting so give me the heads up when and if you want me to conference the call.
Rob:
am i supposed to just magically know what you're talking about :)
Support Tech:
well [co-worker] told me you were aware of what was going on with [customer]
Rob:
well, that helps. [Tech's name], I know approximately 4,512 people named "Steve". I deal with multiple issues every day, every hour, often in bunches at once. please let me know exactly which issue you're calling me about when you call, because I can't keep all of them straight with shorthand. :)
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I swear, it's not enough to be a miracle worker, you gotta be psychic too.
Support Tech:
Heya Rob........Steve is waiting so give me the heads up when and if you want me to conference the call.
Rob:
am i supposed to just magically know what you're talking about :)
Support Tech:
well [co-worker] told me you were aware of what was going on with [customer]
Rob:
well, that helps. [Tech's name], I know approximately 4,512 people named "Steve". I deal with multiple issues every day, every hour, often in bunches at once. please let me know exactly which issue you're calling me about when you call, because I can't keep all of them straight with shorthand. :)
---
I swear, it's not enough to be a miracle worker, you gotta be psychic too.
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Could you clarify sir?
Date: 2003-01-29 01:31 pm (UTC)"Where are you sir?"
"The hotel on Geary." There are about 212 hotels on Geary.
"Could you be more specific, please?"
"It's near a theater." Only about fifty hotels near theaters on Geary.
"Sir, I really need the name of the hotel."
"I'm at the Parc 55." Which isn't on Geary or anywhere near a theater.
Some days, I really wish that phones had a zot! button.